Consumer Protections-Warning Restaurant Liquidators London Ontario
Emilio and I believe when someone does outstanding work for us to write an e-mail praising that person’s effort. We recently did this for our banker Cindy who went way beyond her duty to help us with our business account. We even decided to switch our mortgage provider to her bank and told her management she is the reason we do this.
In an early post I wrote about our equipment provider and referred to him as an angel, well he’s anything but…
We purchased used equipment because new equipment was way beyond our means. We would never be able to open the shop with all new. We found Restaurant Liquidators in London Ontario through an advertisement. They are far but we specifically chose them for their 90 day guarantee. We purchased ice cream dipping cabinet, two freezers, a display case, soft ice cream machine, two coolers and whip cream maker. The items were delivered to our shop on a Monday. In the mean time our hydro upgrade was still happening so we could not test all the machines until the weekend. Immediately three failed that we were able to plug into single phase outlets. We called Restaurant Liquidators and were assured they will fix them. As soon as we had the hydro completed we asked for Adam Soufan of Restaurant Liquidators to come to the shop to fix the machines, he arrived on the Saturday after the 3 phase upgrade was complete with a guy named Frank. He was able to fix the freezer in the back and the ice cream dipping cabinet but not the display case. He thought he fixed it and would not answer my calls for 3 days telling him it was not working. On the night before our opening he told me to get a repair person to come in and he would pay. He talked to the technician and the man told him what was wrong. We did and it cost over $1000. We covered the repair. Again for days he avoided my calls and e-mails. The day after we opened Kim (My Canada Included Justice) was helping Emilio and I at the shop and the soft ice cream machine backed up and shot chocolate ice cream in his face. It was hysterically funny. A little while later the machine shot chocolate ice cream all over Emilio’s back and the store. Luckily no customer’s were hit. It wasn’t funny anymore. So again I sent e-mails and called him often trying to get a response. We shut down the machine and never used it again. Then the second freezer started shutting down on it’s own in an extended defrost mode. This problem corrected itself days later, but we’re still not confident with it. Finally Adam Soufan called back again and tells Emilio he would only pay $500 for the over $1000 bill, I left him an angry message telling him he will pay the whole bill and that I want a refund for the soft serve. A week of no calls and or e-mails from him but lots from me. At this point we are open 8 days and the whip cream machine stops working. So I write e-mails and make calls again telling him 5 machines mechanically failed at one point or another. I want the soft ice cream and the whip cream machine taken away with a refund for them and the repair bill. Again days go by and he leaves an early morning message at the store knowing we would not be there. At this point we are calling from different phones so we can trick them into speaking to us. The most ridiculous call was a guy who answered that said “Adam is right here”, they have a conversation and comes back and tells me Adam isn’t there, I laughingly told him I heard them talking and to tell Adam I am suing him. I got a call back saying he wants to come up and fix the machines. I told him at this point I am not interested in any more machines fixed or replaced from Restaurant Liquidators.
I’ve given this man so many occasions to do the right thing and he refuses. I told him I planned a lawsuit and he kept buying time telling me he needs to speak to his partner, then to his receptionist. So tomorrow I advised my attorney to file the lawsuit for the equipment and loss in sales, So the lesson here is don’t fuck with Tom and don’t buy from Restaurant Liquidators in London Ontario. We’re just lucky the gelato and ice cream sales have been good despite these setbacks.